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Reacties geplaatst door raphamou

5 Reacties

R
raphamouIntercity
gevraagd in OV-chipkaart

Complain about the rules of NS Flex Unlimited Travels on the Weekend

We indicate that we understand. This does not mean that it is our fault. When you purchase, you agree to the terms and conditions that do state it clearly. In addition, it seems pretty understandable to me that you can't travel for free on the bus. Compensation will not be offered in this case. If it is not NS fault why the website was changed 30 minutes after my comment? NS removed the page because they know that they were 100% not clear, a serious company should think about the costumers and their reputation. My screenshots are a prove that the NS changed the mistake as fast as possible because they agree with my comment, please send me a contact where i we can reach an agreement 

43
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2 jaar geleden
R
raphamouIntercity
gevraagd in OV-chipkaart

Complain about the rules of NS Flex Unlimited Travels on the Weekend

I understand it is not clear on the page of the product itself. I must add that it is really clear in the Terms and Conditions though, which you agree to when you purchase a product. As far as I understand my colleague Lorena already messaged the right department so hopefully the product page can be updated.   1. NS Flex season tickets for the train and the Intercity direct supplement An NS Flex season ticket is an agreement between you and NS Reizigers B.V. (NS). Every NS Flex season ticket is a separate agreement that allows you to travel with a discount in public transport by train. It was not clear at all, there was no direct page to the terms and conditions, it`s not fair such a big company as NS just treat the costumer like that. I’m not looking for anything more than a compensation or agreement for the incident

43
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2 jaar geleden
R
raphamouIntercity
gevraagd in OV-chipkaart

Complain about the rules of NS Flex Unlimited Travels on the Weekend

NS Flex (an NS service) means travel without balance and monthly payment afterwards for any public transport. Weekend Vrij (an NS subscription) is for trains only (also non-NS trains) but it does not apply to bus, tram and metro. This has always been the case and has not changed. Your Mijn NS travel history (Reishistorie) will show the right price for any ride. An NS ticket machine or OV-chip account does not, because it cannot see which subscription is active, only that you have NS Flex (Reizen op Rekening NS, travel with afterwards payment to NS). Please send me a contact to send a message because i have prove that there was no information about the limitation and NS Flex changed this information today. The NS Machine don’t say what i spend, the website dont say that i would spend. So how am i suppose to know that i was paying the tickets? I just want my money back or an agreement, the mistake of this was from NS Flex part.

43
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2 jaar geleden
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raphamouIntercity
gevraagd in OV-chipkaart

Complain about the rules of NS Flex Unlimited Travels on the Weekend

Hint: what any expat probably knows or should know: use google translate to check what is in the proper dutch version of the site, the best and most elaborate. You cannot reasonably expect and will also find to your detriment that in about any officialdom some essential things are only in the legal own language. The dutch version should be reliable as the site indicates that it should be used for non-dutch speakers

43
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2 jaar geleden
R
raphamouIntercity
gevraagd in OV-chipkaart

Complain about the rules of NS Flex Unlimited Travels on the Weekend

Hi raphamou and welcome to the NS Community!  I'm sorry to read that you didn't have the right information about travelling with NS Flex with the bus, tram and metro. You can scroll down this page to see that you can decide whether you want to travel by train with a discount on a monthly basis. But I understand that this is not clear enough to know that the contract is only valid if you travel by train and i'm sorry for that. Unfortunately, there is nothing I can do about the extra costs that you made with the bus and metro. But I will send your message to the right department so they can analyze and improve this. I think it’s not fair that the mistake of your page will cost me a lot of money that I wouldn’t have spent if the site was organized properly. And I see that NS changed the page after my comment, which means that the company aknowledged the mistake they had, and I have the screenshots of how it was before. I think that the best option is to make an agreement of payback that

43
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2 jaar geleden
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