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Reacties geplaatst door mikoong

1 Reactie

M
mikoongOp het juiste spoor
gevraagd in OV-chipkaart

80 euros deducted with klanten service written on it

Hi mikoong and welcome to the NS Community!  It looks like you ordered a NS Flex contract. The balance will be refunded when you activate a NS Flex contract on your OV-chipcard because you don't use the balance with NS Flex. So you don't need to pay this, you will get this € 80.00 back. You can cancel your NS Flex contract in your My NS-account or you can contact our customer service to cancel the contract. okay i see, but when will i recieve the existing credit back? When I cancel the ns flex contract? or when i’ve used such funds till it is used all up i suppose? 

6
Robert B
1 jaar geleden
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