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Reacties geplaatst door AndoniNS

2 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

@AdroniNS: There is a difference between terminating the card itself and terminating the subscription that is placed on your card. It seems that you have only sent your card in by post and received a refund of the remaining balance. Before you terminate your OV-chipkaart, you need to make sure that all travel products are removed from the card. These two steps are explained here. If you did not perform step 1, you can still do this by calling NS Customer Service by phone (030-751 51 55). You can also chat with us (click on 'live chat' to start a conversation) or send us a message via Twitter or Facebook.  Thanks, Inge. I used the chat and they provided quick and efficient help. I would recommend the live chat to all people that live abroad the Netherlands. The phone option seems not to be working and the Eva system won´t recognize your phone number unless it´s Dutch. 

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Good afternoon, I have the same problem shown by other users. I tried to call the suggested number but I cannot reach them. I don´t have twitter and I´m not sure which Facebook page/group I should contact. I was in the Netherlands until last Christmas and before I left I made sure that I cancelled my OV-chipkaart subscription properly, sending them my card with an account cancellation form by post. I thought everything would be fine but now I received an e-mail warning me about the renewal of my subscription unless I contact NS for cancellation. I even remember giving a friend's Dutch bank account in order to transfer the money that was left in the card and my friend told me that she received the money shortly after my request was made. So, I really don´t understand what´s going on here. I´ve heard about other similar cases and I think that NS is treating many ex-customers like crap for no reason. Sivan NS, please don´t tell me that it´s our fault because we didn´t cancel the contr

262
Maxime NS
1 jaar geleden
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