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4 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Dear Klaas-Jan NS, Thank you for your prompt response. Talk soon via private message. Really appreciate this!

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi Pe_pe, thanks for your information. I tried several times to contact them before the deadline. I sent them emails and it took time. They knew the deadline approached but I did not get clear response. I didn't use the card almost a year, i tried to contact them but no clear response, I sent back the card but no success.. can they re-consider again for syncasso? thanks Pe_pe..

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Dear Klaas-Jan, Thanks for your prompt response. I already blocked via twitter yesterday. NS told I need to wait 5 days but it's too late for syncasso. Hopefully they can help me to cancel my subscription soon.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi NS, I am in the exact same situation. I was in Holland for studying and I got backhome for good. I got trouble to cancel my subscription and I really want to finish this asap. I contacted NS to cancel my subscription few months before I got backhome. I was assured it's so easy, just make a phone call and that's it. I did so and they asked me to block the card by NS machine and send back the card. It's ridiculous because it's too late, I got backhome to Indonesia for good. I called several times but I got same answer to block my card. I sent several emails asking favor to cancel my card before next subscription. But the response was too late. I was so disappointed. They were not really helpful. And no clue, i got email from syncasso asking 90 euros within 5 days (2/3 days from now) otherwise they will bring this case to court? (if google translator is right) Would you please help me resolve this issue? Thanks in advance..

262
Maxime NS
1 jaar geleden
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