Naar NS.nl

Reacties geplaatst door Daniel B.

5 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Great! Thank you :D

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi Sivan, I am writting again, as you asked, about the subscribtion on my account. Please remove it, if possible. Would you need the card number again? Thank you, Daniel

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi, The second call was also on the 22nd, a couple of hours later, from the airport. But it doesn't matter now I gues. It would be indeed great if you could cancel the subscription for me. I will post on the 16th. Thank you again! Daniel

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi, I did contact phone client service about the problem with the machine. They told me, "Sorry, then it is not possible, you better cancel your card". So really canceling the card was the best idea of the client service. I was surprised, but followed the instructions. I don't have the paper contract anymore, I still have the card number though. Hope that number will do as well. **** Thank you for quick reaction, Daniel

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hello, While still in The Netherlands, end of this October, I wanted to cancel my kard, via phone client service. I was told, it's all fine, now I need to find a machine, to round up the cancelation. It was not possible on any machines I tried during the rest of my stay, so I left the country. Than I canceled my card via ov-chipkaart.nl (reported stolen). Thought it should be all fine then. Now I got a reminder e-mail from NS, that I should not forget to cancel the subscription from my card by the NS machine... With my stolen card? I had still some 60€ on that card I would like to see back on my bankaccount. What am I supposed to do? Thank you, Daniel

262
Maxime NS
1 jaar geleden
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