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3 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Thank you Sivan, Please check it and let me know any relevant information.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Thanks Sivan for your swift response. I have just received an email confirming the termination of my subscription. It means I still need to pay the amount to Syncasso and wait for the refund right? One additional problem is I already cancelled my Dutch bank account, therefore can you please show me how I can provide my friend's bank account for receiving the reimbursement? Many thanks, Thao.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Dear NS customer service, I'm Thao Nghiem, OV chip card registered number *******. I used to purchase the 40% discount train service from NS in 2014 and 2015. However, I left the Netherlands in August 2015, so I called the customer service to cancel the discount package, and was confirmed by the telephonist that my service was terminated. I verified the cancellation by the fact that I could not use my OV chip card for either tram or metro on the day I left the country. Unfortunately yesterday I received an email from Syncasso stating that I still have to pay for the 2016 annual fee. The reference number is 6042161. I get really confused and irritated. Can you please explain why I receive this email? And instruct me how to solve the problem? I am looking forward to hearing from you. With best regards, Thao Nghiem.

262
Maxime NS
1 jaar geleden
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