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Reacties geplaatst door marciodg

3 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Seeing how many people leave the Netherlands and somehow still have to pay for automatic renewal subscriptions: trust me, it's really hard to deactivate card and subscription once you've left the country since you have this dutch bank account-dutch number-dutch address only -rules. When I activated the Dal Voordeel there was no English translation and as you know, Google translate is sometimes faulty. This is only my opinion but maybe it would be better to introduce an active renewal instead of a passive one. I mean, in the email you should ask us to confirm the renewal, and not let it happen even if we don't answer. Some of us foreigners don't even bother translating the dutch emails in the inbox. It's not an excuse of course, I'm just trying to get in the shoes of a good number of customers here. Anyway hopefully I discovered this forum where the replies are fast and precise. Cheers

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

@Sivan I sent you a private message.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Dear NS, my problem is similar to thaonghiem's. I've left the Netherlands one year ago and unfortunately something went wrong with the deactivation of my 40% discount. I discovered it was indeed not deactivated, and today I received an email from Syncasso about a due payment of 90 euros, referring to my old personal informations like my Dutch address and my Dutch bank account that I deactivated ages ago. I've never used the NS card since I've left your country, that is way before the subscription renewal and I would rather avoid paying a fee for a misunderstanding. Now, I have terminated my card from the ov chipkaart website. I would kindly ask you to deactivate my 40% discount offer. Is it possible? Thanks in advance. I'm eager to provide my card's details for the deactivation, as soon as you request them.

262
Maxime NS
1 jaar geleden
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