Naar NS.nl

Reacties geplaatst door Rapha

4 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

[quote=Sivan NS]Rapha, I will send Miriam a reminder. Keep in mind that we do not work every day and/or are occupied with other tasks, so you might have to wait a few days for an answer.[/quote] Thank you, Syncasso, the collection agency, had given me a deadline for the 24th but hasn't replied to my subsequent response (nor had I heard from NS) so that's why I'm rushing.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Any moderators around? I'm still waiting for a response.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

[quote=Miriam NS]Hi Rapha, i'm sorry to read this. Did you already block your OV-Chipcard? After that is done we can cancel your subscription. When you've blocked the card please send me a private message with your personal details and OV-Chipcardnumber. Then i will see what i can do for you.[/quote] Hello Miriam, I've sent you a PM.

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi, I have the same issue with everyone, I had a discount card that I used 2012-April 2013 and I haven't been back to the Netherlands since. The subscription apparently automatically renewed and I was contacted by Syncasso regarding a collection on unpaid balance. I've been trying to contact NS to cancel the subscription + dispute the bill as it could be proven that the card clearly was not used since + my residence has been outside of the country during the entire time. Could someone please reply to this?

262
Maxime NS
1 jaar geleden
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