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Reacties geplaatst door mprabawati

2 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi Klaas. Thanks for your response. I lost my ov chipkaart and did not request for a replacement. I have reported the lost to ov chipkaart few weeks before cancelling my subscription. I have told the NS customer service as well and he told me that I did not need to do any further steps after calling NS. This is such a nuisance. Could you please help me to cancel the bill?

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Dear NS, As of 19 September 2016 I have ended my abonnement with NS, with confirmation e-mail sent by NS on 11 September 2016. This is done because I have moved abroad and will not be coming back to the Netherlands. I have given NS also a friend's account number to RETURN EUR 4.10. BUT on 19 October 2016, I received another e-mail saying that my dal vordeel abonnement will be renewed and EUR 50 will be TAKEN from my friend's bank account on 24 October 2016. On 24 October 2016, I contacted NS via chat to end my subscription (which I did not request). I received another confirmation from NS that the subscription has ended. My friend is closing her bank account and it is said that she had an outstanding payment to NS in November (which by then her account will be closed). To sum up my problem: 1. My subscription is renewed without my permission. 2. I do not live in the netherlands anymore. 3. Subscription fee is taken later than promised making terugboeken not possible. Pl

262
Maxime NS
1 jaar geleden
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