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Onderwerpen gestart door fatemehramezani

4 Topics

F
fatemehramezaniOp het juiste spoor
gevraagd in Abonnementen

Change to first class

Himorning. I have 'flex vrij dal' 2nd class and I would like to change it to 1st class. Is it possible to do it during the month instead of waiting for the end of month? Best,Fatemeh

2
MoDe
11 maanden geleden
F
fatemehramezaniOp het juiste spoor
gevraagd in Abonnementen

NS Flex Dal Vrij with Strik

Hi, I have ' NS Flex Dal Vrij ' but I was  not able to go to the office and still there is a strike agian. How does it work? We pay but we are not able to use it!

1
Tochjo
1 jaar geleden
F
fatemehramezaniOp het juiste spoor
gevraagd in Abonnementen

Canceling subscription is not possible

Dear support team,I have 'Dal Voordeel' on '3528' and currently, I ordered 'NS Flex Dal Vrij' and will receive '3528' this week. Therefore, I want to cancel my 'Dal Voordeel' subscriptionon '3528'.I tried to do it through the website but it chooses my 'NS Flex Dal Vrij'  even when I remove the new card from my account:I use 'Cancel my obbenment' for my 'Dal Voordeel' card (as you see on top is 3528) but it goes to other card:I was waiting for 5-6 hours and talking to different people on online chat. It is really bad because I should explain each time what it is going on.By the way, I talked to your on-line chat and found out I have multiple accounts. I lived in different cities. It can be an issue. Would you please help me to cancel  'Dal Voordeel' from 3528? Best,Fatemeh

3
Stijn NS
1 jaar geleden
F
fatemehramezaniOp het juiste spoor
geplaatst in Abonnementen

Refund requeat due 40% subscription

Hi,I have 40% discount subscription but I want to cancel it and request for Val Vrij subscription.As I paid the whole year, do I receive the rest months refund?

1
Robert B
1 jaar geleden
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