Naar NS.nl

Onderwerpen gestart door AntoniukHanna

2 Topics

A
AntoniukHannaOp het juiste spoor
gevraagd in Op het station

How to get a refund for a trip?

Hello, please tell me how to get a refund for the trip?On 24.12 I went to visit Amersfoort for Christmas dinner. On the way back (probably the machine didn’t work), but the doors opened and the machine let me through. I got out without any problems in Amsterdam. I saw in the NS FLEX statement that they withheld extra money from me and gave me a fine of 2 euros, which I did not spend with a card. But I always follow the law and pay by card, even if I need to take the tram one stop.I can’t return the money through the NS online account and writes such a message “Er is een fout opgetreden Je kunt geen geld terug bij vertraging claimen op deze reis omdat je bent vergeten in- of uit te checken.”. Please tell me what I need to do to get my money back?

3
T
1 jaar geleden
A
AntoniukHannaOp het juiste spoor
gevraagd in OV-chipkaart

Hello, I want to pay for my trips in advance. Please tell me how to change?

Hello, I want to pay for my trips in advance. Please tell me how to change? Best regards, Hanna

9
Thom
1 jaar geleden
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