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Onderwerpen gestart door BenediktLR

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BenediktLROp het juiste spoor
gevraagd in Ervaringen contact NS

Payment issue, refund

Hello! I had a problem today ordering a one-way ticket. I tried two times to purchase a ticket from Amsterdam Airport to Dronten and both times I got an error during payment processing (i paid via credit card). This was done via a web browser. Then I installed the mobile app on my phone and everything went fine. Now I have two tickets I can't use. Is it possible to get them refunded?I can provide all ordering numbers for you to check. I tried the chatbot but unfortunately never got redirected to an English speaking employee. Thanks and kind regards, Benedikt 

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