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Onderwerpen gestart door Victor_Gomez

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V
Victor_GomezOp het juiste spoor
gevraagd in OV-chipkaart

Missing check-in/out

Hi. I have a problem with my OV chipkaard. Today, I did a check-in at the NS pole of Tilburg Universiteit station at 13:25 and a check-out in Tilburg Central Station at 13:41. I can see both transactions at my NS app, however, the app states “Missing check-in/out” and “Not checked in or out” in both cases, and it seems that I will be charged with 20€, although this journey should cost 1.5€. I have also tried to request for a refund but no journey appears in my journey history, so no refund is possible (I mean the “missing check in/out” only appears in Transactions at NS app, not in the Journey History). Thank you. Best regards

4
mrfreeze
10 dagen geleden
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