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Onderwerpen gestart door J tang

2 Topics

J
J tangOp het juiste spoor
gevraagd in NS Flex

administrative charge of 10euros for changing of subscription online??

Hi all,I wanted to change my subscription online, but it says there is an administrative charge of 10 euros?? But i think if i chat with customer service and they change it for me, there is no charge? It doesn't seem right?Because i was trying hard to reach a customer service agent (because of the administrative charge), i was literally waiting for hours unsuccessfully for a chat agent, so much so i only managed to change my subscription the next day , meaning one day late. Does anyone know if i will be charged for the full month and whether i can appeal it?

1
mrfreeze
1 jaar geleden
J
J tangOp het juiste spoor
gevraagd in Abonnementen

cancel subscription without cancelling card

Hi,Is it possible to cancel an annual subscription after just 1 month if I find my usage to be too little. Would i receive the rest of the 11months refunded? Does it refund to an Asian bank account ,or to the credit card that was used to purchase the subscription?Is it possible to terminate the subscription but still keep my ov chipkaart without blocking it?Cancellation of subscription can be done at any train station? There are ticketing machines at all ns train stations?Also i can't seem to add ov fiets onto my personal chipkaart. It never successfully logs in.Thanks in advance!

1
Tochjo
1 jaar geleden
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