Naar NS.nl

Onderwerpen gestart door LiseB

1 Topic

L
LiseBOp het juiste spoor
gevraagd in OV-chipkaart

refund check in/uit

On 22/05/2023, my son had a problem with his OV chipkaart and the check in did not work. I could not ask for a refund online because I have reached the maximum of correction for this year ?! If I have reached the maximum it is not my fault. It is because of NS.Each time my son could not check in/uit because the doors at the station did not work or because of a strike !So I want to be refunded . There is always something wrong at the station . So why should I pay for NS?!I guess there will be more problems until the end of the year and each time I will not be able to ask for a refund. This is not normal.Why should I pay 16.90 euros for a trip which cost 3.10 ?! Each time it takes me a lot of time to ask to uitcheckgemist then to you .There is no way to contact NS. No email, chat not available, phone the same   

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