• 25 May 2023
  • 1 reactie
  • 51 Bekeken


I made the payment that I had pending for a value of 135.51 euros and I wanted to send the proof of payment. How can I do it? and how long will it take for my card to be effective?

Thanks in advance!



Beste antwoord door Stijn NS 25 May 2023, 14:33

Bekijk origineel

1 reactie

Good afternoon Patricia.Reh and welcome to the NS Community.

It's not needed to send a proof of payment, as long as the payment was made with all the necessary and correct information (IBAN and description, mainly). It takes a couple days to be processed.

I don't know the full situation though and if you have any other questions about it you can contact our Customer Service by phone, via chat or Social Media. You can find all those contact details here.