I paid for the ticket and did not receive it | NS Community

I paid for the ticket and did not receive it

  • 26 March 2023
  • 1 reactie
  • 93 Bekeken


I bought an online ticket yesterday to my friend and add her email, but she didn't receive it yet. 

It has been over 15 hours since we bought and nothing yet. Maybe we had a problem when writing the email. Can you please re-send it?

Ticket: Nijmegen - Amsterdam Schipol Airport

Value: 13.86

Date: 25/03/2023 - 22:44 

Payer IBAN: xxx

Thank you!


moderator edit: IBAN removed


Beste antwoord door Tochjo 26 March 2023, 13:43

Bekijk origineel

1 reactie

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This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, so do not have access to the ticket system.

You should contact customer service directly to have the eticket sent again. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.