beantwoord

Tickets bought in Eindhoven Airport

  • 3 April 2022
  • 3 reacties
  • 103 Bekeken

Dear receiver, 

 

I bought tickets for bus and train at Eindhoven airport and I didn’t see any information that in the train ticket was included the bus ticket to Eindhoven bus/train station. I would like to receive a refund for that, since I payed the bus twice for me and 2 more people.

 

Kind regards,

Kahlile.

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Beste antwoord door Daniël NS 3 April 2022, 13:48

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3 reacties

Reputatie 4

Hey Kahlile! Welcome to the NS Community. 

If you've paid double for a trip, that's not supposed to happen. I'd advise you to contact the customer service of whatever company you've bought the bus tickets from so you can request a refund. If it was the company of the bus you rode on it would be Hermes. You can contact them about a refund here.

I paid it twice because I bought the train ticket and the bus ticket. But, the train ticket was included the bus ticket.

Reputatie 7
Badge +1

You simply would have to scan the ticket at bus-reader. I travel fairly often on this bus and see it happen very often.

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