Don't remove the < and > symbols in chat

  • 8 December 2023
  • 2 reacties
  • 33 Bekeken

Reputatie 1

When typing in the Customer Service chat-box, anything typed between `<` and `>` is removed, which doesn’t work if you ask a question like “Do I get a different refund if my train is <30 mins late or >60 mins late?”

You can escape code injection attempts in a smarter way which also allows customers to user the “greater than” and “less than” symbols. 




Beste antwoord door Laura NS 8 December 2023, 12:45

Bekijk origineel

2 reacties

Welcome to our NS Community, David H. Good catch! I've informed our responsible department,.

Reputatie 7
Badge +3

Hi David H,

I just tested it, and you're right. I hope a moderator can inform the IT-department of this bug.