Why are agents on chat just ignoring questions and going offline?

  • 6 November 2023
  • 2 reacties
  • 76 Bekeken

  • Op het juiste spoor
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I have spent all day trying to give NS my bank details. Twice agents have started a chat, then disappeared without doing anything or saying they are going offline. What is going on?


Beste antwoord door Melissa NS 6 November 2023, 20:35

Bekijk origineel

2 reacties

Reputatie 5

It can take some time before the chat agents will answer your questions. 

Alternatively, you could try to call them on phone number 030 7515155 or try to contact them by social media (X or Facebook).

Good evening SPage, Welcome on the NS Community.

Sorry that you have not yet been helped as desired. If a colleague is free, another colleague will take over the conversation. If you respond again on the chat you will receive an answer unless you close the chat. It is also possible to contact us by phone, Facebook or X (formerly Twitter).