Refund for Extra Charge

  • 24 February 2024
  • 2 reacties
  • 58 Bekeken

Hi NS,


I went to Utrecht last Saturday (February 17) and I received a charge of 20 euros for returning to Amstel. I checked in with my Revolut account (debit card) and I remembered quite clearly that I both checked in and out. How can I get a refund of this issue? Thank you for your time. 





Beste antwoord door Erryt NS 26 February 2024, 21:58

Bekijk origineel

2 reacties

Hello Carinahwc, welcome at our communtiy,


The best thing to do is to reach our customer service. My colleagues can help you with this issue. 

Reputatie 5

Contact the NS customer service.