Subscription is not cancelled. | NS Community
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Subscription is not cancelled.

  • 25 September 2023
  • 1 reactie
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  • Op het juiste spoor
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Hi Team,

I was having weeks subscription of 35.95 and I cancelled or changed this to free basic (which was suggested while cancelling) it) plan on 19th Sept. However, I could see it's not actually cancelled and calculated in the bill for this month.

I wanted to cancel my subscription as I do not have plans to travel via NS weekend. If required kindly check the hisroty for my travel on weekends.
Could you please check it and take the necessary action accordingly to minus that amount from the payment scheduled on 28th Sept?
 

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Beste antwoord door mrfreeze 25 September 2023, 12:02

Bekijk origineel

1 reactie

Reputatie 7
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Hi Dhan,

 

However, I could see it's not actually cancelled and calculated in the bill for this month.

Where did you see this? On the widget on the homepage? You should ignore this widget. It's been unreliable for years now, especially after a change in subscription.

You can see your current subscription under ‘My products'. If it says Flex Basis everything is fine.

 

Don't believe what you see!

 

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