Good afternoon. I'm a recent chip card user, and since I didn't know how to use it properly, I had a problem. I was buying a ticket for rides on the NS app, and I also scanned the chip card at the same time to enter and exit, as I didn't know I was also buying a ticket with it. I paid twice for some rides, how can I request a refund?
Antwoord
buying a ticket twice
Beste antwoord door Erryt NS
Hello Papezhuk Oleksandra, welcome at our community,
It may happen that you accidentally check in and buy a ticket. This can happen to the best. It is best to contact our customer service. My colleagues can probably arrange this for you.
Hello Papezhuk Oleksandra, welcome at our community,
It may happen that you accidentally check in and buy a ticket. This can happen to the best. It is best to contact our customer service. My colleagues can probably arrange this for you.
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