Can't link OV card to cancel it - no end date

  • 14 March 2022
  • 1 reactie
  • 295 Bekeken

Hi everyone,
I have lost my personal card and want it replaced but when I try to add this card to my account, the system asks me for the expiry date- which I don't know. Do you know how can I check the expiry date of my card? I know the card number, I'm only missing the expiry date

thank you very much!!


Beste antwoord door Tochjo 14 March 2022, 22:03

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If there is an NS season ticket on the card, you can contact NS customer service for the expiration date. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

If there isn’t an NS season ticket on the card, you need to contact OV-chipkaart customer service by phone at 0900-0980 (open weekdays from 07.00 to 21.30 and Saturdays, Sundays and holidays from 10.00 to 16.00). They can help you block the card and order a new one.