missed check in and check out

  • 11 November 2021
  • 1 reactie
  • 168 Bekeken

Im new in Netherlands and using ov chipkaart. I had no idea that you have to check in and out in transfer stations. So i got charged 20€. When applying for refund I accidentally wrote the ending station instead of transfer station where check in was missed and therefore refund was unsuccessful and now is under tag exception. Is there a way to fix this? 


Beste antwoord door Tochjo 11 November 2021, 10:04

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You should contact customer service directly to see what can be done. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.