The OVchipkaart id not received with the weekend pass

  • 16 February 2023
  • 1 reactie
  • 49 Bekeken

I can’t receive my personal ov chipkaart. Here this picture is actually from the NS website. I don’t know why I can’t call 0900-0980, which is the phone number for the OV-chipkaart company, to check the order of my ov chaipkaart. My plan is already activated on 14/2. but still I can’t get my card. 
My reference no. R01_0222055754.



Beste antwoord door Lorena NS 16 February 2023, 12:38

Bekijk origineel

1 reactie

Reputatie 6
Badge +2

Hi Zoe CY and welcome to the NS Community! 

Since you already have a reference number, I think your contract order should be all right. Please contact our customer service to check your order. Most of the time they can also see a OV-chipcard number. When they can give you the OV-chipcard number, you can contact the customer service of the OV-chipcard to ask when the card was sent and to which address.