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Reacties geplaatst door Jason Lawrenson

2 Reacties

J
Jason LawrensonOp het juiste spoor
gevraagd in Off topic

My son was told to leave the train

Thanks for the follow-up, the only reply that I received was that this would be looked into but I would never hear back from the actions that were taken. So to this day I have no idea who was involved, if they were actually followed up with and what the outcome was.

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J
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J
Jason LawrensonOp het juiste spoor
gevraagd in Off topic

My son was told to leave the train

Well some mixed reactions here. With regards to the discount its my error it was 40%. You are all correct. I agree, parent’s are responsible for the actions of their children until the age of 18, however I do believe that this was a unusual situation. And again if this was a female I am sure the reactions would have been very different. And I do believe the age of the child in this story does matter, this wasn't  a 17 year old trying to pull a fast one it was a 13 year old who had paid for a ticket with a discount which he wasn't aware of. Again my error for adjusting this in the app. But again my son knew nothing about this and had until this day had always paid full price.Anyway,I finally got in contact with NS customer service. It was a little frustrating getting to the correct “complaint” area as I could find a complaint section which related to my son's situation namely, complaints  about service on the train and their personnel. This is now being handled by the CS of the NS but u

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J
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