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Canceling subscription is not possible

  • June 18, 2022
  • 3 reacties
  • 110 Bekeken
F
Dear support team,
I have 'Dal Voordeel' on '3528' and currently, I ordered 'NS Flex Dal Vrij' and will receive '3528' this week. Therefore, I want to cancel my 'Dal Voordeel' subscriptionon '3528'.
I tried to do it through the website but it chooses my 'NS Flex Dal Vrij'  even when I remove the new card from my account:
Screen Shot 2022-06-18 at 10.10.11.png
I use 'Cancel my obbenment' for my 'Dal Voordeel' card (as you see on top is 3528)
Screen Shot 2022-06-18 at 10.11.24.png
 but it goes to other card:

Screen Shot 2022-06-18 at 10.12.32.png

I was waiting for 5-6 hours and talking to different people on online chat. It is really bad because I should explain each time what it is going on.
By the way, I talked to your on-line chat and found out I have multiple accounts. I lived in different cities. It can be an issue. Would you please help me to cancel  'Dal Voordeel' from 3528?
 
Best,
Fatemeh

Beste antwoord door Thom

You cannot do this here. You need to contact Customer Service. We do not have access to your data.

 

It is better to remove the number above. Click on the tree dots below and proceed.

    3 reacties

    Thom
    Forum|alt.badge.img+5
    • Thom
    • Super user
    • Antwoord
    • June 18, 2022

    You cannot do this here. You need to contact Customer Service. We do not have access to your data.

     

    It is better to remove the number above. Click on the tree dots below and proceed.

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    F
    • fatemehramezani
    • Auteur
    • Op het juiste spoor
    • June 20, 2022
    Dear support team,
    I have 'Dal Voordeel' on '3528' and currently, I ordered 'NS Flex Dal Vrij' and will receive '3528' this week. Therefore, I want to cancel my 'Dal Voordeel' subscriptionon '3528'.
    I tried to do it through the website but it chooses my 'NS Flex Dal Vrij' even when I remove the new card from my account:
    Screen Shot 2022-06-18 at 10.10.11.png
    I use 'Cancel my obbenment' for my 'Dal Voordeel' card (as you see on top is 3528)
    Screen Shot 2022-06-18 at 10.11.24.png
     but it goes to other card:

    Screen Shot 2022-06-18 at 10.12.32.png

    I was waiting for 5-6 hours and talking to different people on online chat. It is really bad because I should explain each time what it is going on.
    By the way, I talked to your on-line chat and found out I have multiple accounts. I lived in different cities. It can be an issue. Would you please help me to cancel 'Dal Voordeel' from 3528?
     
    Best,
    Fatemeh

     

    I did multiple times but they did not reply

    Stijn NS
    • Stijn NS
    • Oud Moderator
    • June 20, 2022

    It is rather busy on our text-based contact options, especially via Facebook or Twitter, so it's possible that my colleagues haven't gotten to your message yet.

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