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I want to change my package.

It can be done at MijnNS in the case you own Flex, but Customer Service is able to help you right away. It is a 24/7 service. English is spoken.


Hello I want to change my subscription but I can’t. Why ?


It is likely that Customer Service is very busy. We do not have access to your data, so we cannot help you.

Changing a subscription is allowed after a month.


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