Extra cost

  • 27 December 2022
  • 3 reacties
  • 86 Bekeken

Good morning dear NS,

I have an abondament between Amsterdam Zuid and Lelystad. In November there were two weeks when the trains were not running to Zuid so I had to go to Amsterdam Centraal station, and for this you charged me 30 euro extra. As being not my choice, but your option, I would like to get the difference back regarding your construction work. Can you help me with that?

Thank you so much in advance! 



Beste antwoord door Tjan 27 December 2022, 14:02

Bekijk origineel

3 reacties

Reputatie 7
Badge +3

You have to call the customerservice.

Reputatie 3

You have to call the customerservice.

Every form of contact you can have with the NS are on this page(including this forum). If you’d rather not call, use the chat. Although I highly recommend just to call them though.

Thank you very much for the direct link, I am calling now. Have a great day!