• 4 January 2024
  • 1 reactie
  • 19 Bekeken

Hello, I ordered an OV card with a free weekend subscription in November, but I have not received it. Additionally, NS deducted money from my bank account twice, even though I haven't used the card. I would like to inquire about the possibility of receiving a refund for the two previous invoices, and I also wish to cancel the card.

1 reactie

Reputatie 6
Badge +2

Hi H.A. Hassine and welcome to the NS Community! 

I'm sorry to read that you didn't receive your OV-chipcard yet. Please contact our customer service to have a look to the possibilities.