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Do NS customer services ever answer the phone?

  • 4 July 2022
  • 2 reacties
  • 80 Bekeken
J

I’ve been trying to call them all morning.  They have sent an invoice to someone who died 6 months ago.

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Beste antwoord door bahnrider 4 July 2022, 13:14

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B
Reputatie 7
Badge +1

Staff shortage-giant in fact.

And most likely NS has never got the message that a former client passed away.

(had to deal with same some time ago)

J

Thanks.  I finally got through to someone via chat and got it sorted.  That took a couple of hours as well!  Really strange, because I’d cancelled the chipcard but as you say, no one had told NS.

 

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