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Do NS customer services ever answer the phone?

J

I’ve been trying to call them all morning.  They have sent an invoice to someone who died 6 months ago.

Beste antwoord door bahnrider

Staff shortage-giant in fact.

And most likely NS has never got the message that a former client passed away.

(had to deal with same some time ago)

Bekijk origineel

B
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  • bahnrider
  • Koploper**
  • 4 juli 2022

Staff shortage-giant in fact.

And most likely NS has never got the message that a former client passed away.

(had to deal with same some time ago)

J
  • Jane M
  • Op het juiste spoor
  • 4 juli 2022

Thanks.  I finally got through to someone via chat and got it sorted.  That took a couple of hours as well!  Really strange, because I’d cancelled the chipcard but as you say, no one had told NS.

 

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