I’ve been trying to call them all morning. They have sent an invoice to someone who died 6 months ago.
beantwoord
Do NS customer services ever answer the phone?
Beste antwoord door bahnrider
Staff shortage-giant in fact.
And most likely NS has never got the message that a former client passed away.
(had to deal with same some time ago)
Staff shortage-giant in fact.
And most likely NS has never got the message that a former client passed away.
(had to deal with same some time ago)
Thanks. I finally got through to someone via chat and got it sorted. That took a couple of hours as well! Really strange, because I’d cancelled the chipcard but as you say, no one had told NS.
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