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Unable to change subscription or find any invoice on Mijn NS

  • 28 April 2022
  • 6 reacties
  • 184 Bekeken
Q

Hi there,

 

I want to change NS Flex subscription from Dal Voordeel to Weekend Voordeel but in Mijn NS I got the message:

Abonnement wijzigen

U kunt dit helaas niet zelf wijzigen

Alleen de contracthouder mag het abonnement wijzigen.

Could you please let me know how I can change it?

 

Besides, every month I get emails about my invoices ready in Mijn NS-Facturen, however it’e empty there, I couldn’t find any invoices or details of the payment. COuld you please help?

Thank you very much!

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Beste antwoord door Maxime NS 28 April 2022, 22:14

Bekijk origineel

6 reacties

Tochjo
Badge +3

Based on your observations, you are not registered as the contract holder. You should contact customer service directly to have this sorted out. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

Robert B
Badge +3

Welcome to the NS Community!

Known problem, contact NS Customer Service as stated by @Tochjo.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker. Let op, er kan nog een trein komen!
Maxime NS

Hi Quarkk!

 

Could be that you are in our system twice, our customer service can help you fix this.

Robert B
Badge +3

Could be that you are in our system twice, our customer service can help you fix this.

How come so many others have the same problem (a message about ‘only the contract holder can change’ or ‘you are not the person paying for the subscription’) if all worked fine before?

Alles hier post ik op persoonlijke titel, ben geen NS medewerker. Let op, er kan nog een trein komen!
M

Hi. I am unable to view my invoice, have reached to customer service in Amsterdam centraal train station and they advised that my card in not linked to my account. 
can you please help about this issue. 

Tochjo
Badge +3

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

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