beantwoord

Checked in twice and got fine- help

  • 7 June 2022
  • 1 reactie
  • 229 Bekeken

Hello, 

 

I was travelling from Breda to Nijmegen and i checked in twice at Breda from two OV card readers (one outside and one at the platform) because I was confused if I checked in properly. 

Later ov card was scanned in the train and now I see a fine of 50 euros. I don't know what to do in this regard. Kindly help me.

 

Thank you

 

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Beste antwoord door Janrm 7 June 2022, 02:16

Bekijk origineel

1 reactie

Reputatie 3

Hi @KN GOPINATH 

You can't check in twice using a pole. If you've checked in properly outside in Breda at a gate, then the pole at the platform will check you out. You could've recognized this cancellation of your check-in by the message on the pole's screen and a double beep. Now unfortunately you've travelled without a valid check-in.

You could contact customer service by phone, chat, Twitter or Facebook to explain it to them and see if they might be able to cancel your 50 euro fine.

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