lost ov chip card during rental. | NS Community

lost ov chip card during rental.

  • 7 November 2023
  • 1 reactie
  • 37 Bekeken

I lost my ov chip card during my OV fiets rental. 

The bicycle had the new locks.

How do I proceed? Can I open the lock somehow? Do I need to get the replacement card and then go back to the bike after a few days hoping it still there?



Beste antwoord door Rory NS 7 November 2023, 14:48

Bekijk origineel

1 reactie

Hello LLA123 and welcome to the NS Community.


How unfortunate that you lost your OV-chipcard. Unfortunately, it is not possible to open the lock. It's best to contact our customer service to have the bicycle picked up and to close your rental period.