I ordered a NS Flex Weekend Vrij in 07/03.But I was still charged 20 euros when I got on the train today, I don't know why
Beste antwoord door Thom
Bekijk origineel
Reputatie 7
+4
20 euro’s may be withdrawn with Flex after a wrong checkin or wrong checkout. In the case you are traveling with Flex, this is not shown directly however.
Reputatie 7
+4
When you ordered and got a new card, it must be activated. Did your subscription start already? Otherwise contact Customer service. English is spoken.
In the case you have put it on an existing card, did you activate it at a ticket machine?
I couldn't find how to activate it on the machine, so I went to the manual service desk. After swiping the card, the manual service desk will tell me that it is already in the card, so I can check in directly. I don't know if this is already activated
Reputatie 7
+4
In the case you have put it on an existing card, did you activate it at a ticket machine?
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