So I have read about the Profile that needs to be 100% complete to be able to add abonnement to the account. But this is something todo with the login of the email and pwd not working. And after a reset.

It's not possible to put an ov-fiets supplement on the app. You have to put it on the ov-chipkaart.

https://www.ns.nl/deur-tot-deur/ov-fiets

Hello Righardt, welcome at our community,

Like MoDe said you need a personal OV-chipcard for the OV-fiets subscription. Does she already have a personal card?

Yes she does. After 2 hours of struggle I managed to log into her NS account and eventually find out that kids should rather have the fiets abonnement on your account. Makes sense for payment purposes as I am the “bank for her”. After I added her as a ov fiets user to my account it was all good.

My actual pain was more the fact that I could not log into her NS account and I literally tried a dozen times to reset password and re-login.

The site would send me email to reset pwd.

Then I reset via the link - and then straight away try to log in...it redirects me to same login page without a username and password filled in.

I try again to log in and then it gives me the “your username and password does not match” error.

I tried this about dozen times like I said...around 1:00am I managed to log in.

Wonder if they where busy releasing new code of possibly a site problem. ???

Who knows. :-)

That's weird, indeed. You had best get in touch with NS Customer Service so they can take a look at the problem and possibly reset the account.