Skip to main content
Naar NS.nl

Hello

 

I have received an email from NS which says that I am still renting my OV-fiets and I have had it for almost one week. This is not correct.

 

I rented an OV-fiets from Amersfoort Centraal on Thursday 16 November in the afternoon. I used this until Sunday 19 November when I returned it to the same location at Amersfoort Centraal in the afternoon.

 

I rented a different OV-fiets at Amersfoort Centraal in the evening on Sunday 19 November. I used this until the afternoon on Monday 20 November when I returned it to the same location at Amersfoort Centraal.

 

Please assist with this. I followed the returns process correctly both times.

Hi millarj67,

On this community fellow travellers help each other. We have no access to your customer data.

You should contact Customer Service by phone (030-7515155), chat, Facebook or X.

Ah okay, thanks for telling me.

Reageer


Voorwaarden