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Hello, 

 

I just tried to return my bike in a box in Groningen Nord, but the terminal did not work. It showed that the door was unlocked, but all the doors were still closed. 

I left the bike locked at the station and would like to know if anything needs to be done by my side. 

The bike was rented at the main station. However, I wanted to return it at the North Station and it has an electric lock. Could you please check it out if it not already done? 

 

Many thanks! 

 

 

 

Good afternoon ST2024. Welcome to the NS Community.

My apologies for the inconvenience you suffered at Groningen Noord station today.
Please contact Customer Support by phone, chat, Facebook or X (Twitter). If you provide your details and the bikes' serialnumber they’ll be able to help you accordingly.


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