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Naar NS.nl

Hi,

I received a wrong invoice for an ov-fiets rent. How I can ask for refund of my money?

You need to contact customer service direcly for this to explain the situation. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55.

I tried it already, but I am one hour on-hold. They do not pick up the phone in the costumer service.

You could try the other options, i.e. chat (click the link Chat with NS on this page) or send a message on Twitter or Facebook, but it can take even longer to get a response there.

Reageer


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