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Reacties geplaatst door Agnieszka.Wojdyla

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Agnieszka.WojdylaOp het juiste spoor
gevraagd in Abonnementen

Student travel product - discount during the weekends

I also have NS flex on my OV - maybe this is the reason why? Yes, that is the reason why. You need to contact customer service directly to end NS Flex and remove it from your card at a ticket machine, and travel on credit outside the periods where you can travel for free. NS Flex and the student travel product cannot be combined on one card (well, technically they can, as you have noticed, but then the student travel product won't work properly). Usually, contacting customer service dlrectly is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Perfect, thanks so much for the quick help! :) 

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