Naar NS.nl

Reacties geplaatst door FamiliaBMMR

4 Reacties

F
FamiliaBMMRSprinter
gevraagd in OV-fiets

Fiets huren - kosten

Thanks guys! I will contact them. =) Thanks a lot for the help. 

9
F
2 jaar geleden
F
FamiliaBMMRSprinter
gevraagd in OV-fiets

Fiets huren - kosten

The rekening=invoice can ONLY be accessed via the SITE=www. NOT on the app on the fone. This to utter surprise of many askers here on this forum. It should be obvious to always check first what is stated there. Agreed. And that's what I am doing since I came here to ask help.  Clear enough? =)

9
F
2 jaar geleden
F
FamiliaBMMRSprinter
gevraagd in OV-fiets

Fiets huren - kosten

Well… I was discussing this issue with my sister (the one who used the bike). She does not read Dutch, so she sent me the English version of the website: Renting an OV-fiets costs€ 4.15 up to 24 hours." Really annoying do not have access to my invoice. I do not agree with NS calculation. According to the website, I was wrongly charged (€29,75 i.p.v. €20,80). I hope someone can solve this issue. Best regards, Cynthia

9
F
2 jaar geleden
F
FamiliaBMMRSprinter
gevraagd in OV-fiets

Fiets huren - kosten

Thank you very much, Momo! I read the instructions pretty carefully more than 5 times to evaluate the costs of renting an OV-bike.Unfortunately the invoice is not available. I do not know why… I am trying for weeks to access it...   In the website (and you confirmed) it is said thatVoor het gebruik van een OV-fiets betaal je € 3,95 per keer, tot 24 uur. Houd je de OV-fiets langer, dan betaal je een extra huurperiode (maximaal 72 uur). Na 72 uur betaal je daarbij per 24 uur een toeslag van € 5,00.  I rented the bike on 23-12 around 15.00 and returned it on 27-12 around 12.00 (PM). So I was waiting:  23-12 15.00 to 24-12 15.00: 24h - €3,95  24-12 15.00 to 25-12 15.00: 24h - €3,95  25-12 15.00 to 26-12 15.00: 24h - €3,95  26-12 15.00 to 27-12 13.00: ~22h - €3,95 + €5,00 TOTAL: €20,80 So it was not clear to me (clearly I am not Dutch) that 24 hours is 12.00 AM!!! Only now I understood, but it is still not satisfied with the website information.Thank you for your help!Best regards, Cynthia

9
F
2 jaar geleden
Voorwaarden