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Reacties geplaatst door JohanWolf

4 Reacties

J
JohanWolfSprinter
gevraagd in NS Flex

NS Flex not showing costs on check out

You cannot change the cost of the trip after the travel, so they should figure out a way to present you that information, as passanger I don’t care about system, Flex, transactions… it’s their problem, I simply want to see the costs what I am paying when traveling, just strange.

16
Tochjo
7 maanden geleden
J
JohanWolfSprinter
gevraagd in NS Flex

NS Flex not showing costs on check out

This is super weird, NS should definitely make that information available immediately, can be through an app, but preferrably the terminals. It’s a very clear question: under what conditions am I travelling? How come that everyone is not complaining about this? Technically not possible, you would have to replace the entire infrastructure to make it realtime and even then each transaction would take seconds to process (like with an ATM). It used to work earlier, so it is possible definitely :-) Not with Flex but with Dal voordeel it used to work, I could see the costs right after the travel. Well as far as infrastructure goes this should have been basic design principle in the check in/out infrastructure, with bus I really don’t mind 1 eur more less it’s fine to have access later, but with trains I do mind the costs a lot, and if not available immediately it’s not practical to check later you will most likely forget and end up potentially paying larger costs to NS f

16
Tochjo
7 maanden geleden
J
JohanWolfSprinter
gevraagd in NS Flex

NS Flex not showing costs on check out

This is super weird, NS should definitely make that information available immediately, can be through an app, but preferrably the terminals. It’s a very clear question: under what conditions am I travelling? How come that everyone is not complaining about this?

16
Tochjo
7 maanden geleden
J
JohanWolfSprinter
gevraagd in NS Flex

NS Flex not showing costs on check out

I also remeber that earlier with the 40% discount before the NS Flex thing it was visible immediately when I check out… NS Flex was supposed to be an upgrade and now I definitely find it a downgrade. The most important thing in a travel/billing system is to have an immediate and very clear overview of my travel history with the associated costs, I am shocked that NS does not provide one. If you want to use 40% discount you are trapped in black box system charging you potentially arbitrary costs that you can only see after you forget you even traveled…

16
Tochjo
7 maanden geleden
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