Naar NS.nl

Reacties geplaatst door Alina Lupu

3 Reacties

A
Alina LupuSprinter
geplaatst in OV-fiets

OV bike returned at Nijmegen station, but never got registered into system

@Daniel have you considered that YOU have to build a system that needs to take users into account and make instructions easily readable and accessible to them? Accessibility must come from the company. This is what one pays for. It’s not an individual issue. It’s company responsability which is lacking, considering the fact that, if you check this community board, this keeps happening.Blaming your customers, additionally having customer support laughing in their face, is unhelpful.Fix your system.

9
rvdborgt
6 maanden geleden
A
Alina LupuSprinter
geplaatst in OV-fiets

OV bike returned at Nijmegen station, but never got registered into system

I will do it, @Melissa NS, but they do not help. This is time that I waste. Is the NS going to give me this time back due to their system error? Where can I file a complaint against the treatment of NS that I witnessed today?

9
rvdborgt
6 maanden geleden
A
Alina LupuSprinter
geplaatst in OV-fiets

OV bike returned at Nijmegen station, but never got registered into system

I did @Melissa NS, but as you can see, from my message the reponse to my contacting NS customer support is for the customer support representative to laugh in my face.This is not customer support.

9
rvdborgt
6 maanden geleden
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