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Onderwerpen gestart door FatouTouray

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FatouTourayOp het juiste spoor
gevraagd in Abonnementen

weekend free travel OV subscription

Hello! I made a phone call to NS right at the airport on the 19/12/21 to have them cancel my subscription because I was going abroad for a while. Your agent on the phone asked for all the required details, which I provided and she told me, the subscription was terminated on my card. I received an invoice last week and the usual subscription rate was deducted from my bank account. I don’t understand. Why is that after I was told by your agent that my subscription was ended? 

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