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K
kadvOp het juiste spoor
gevraagd in Mijn NS

money deducted but no ticket

I booked two tickets for 3.90 each to go from duivendrecht to schipol and the transaction passed but the ticket was not registered and I also did not receive an email for it. I was in a hurry so I just booked another two tickets, this one was okay and I received the tickets and the email. Is it possible to get a refund for the other transaction even if I didn't receive the email or the tickets? I have proof of the double transaction on ING. 

1
Thom
1 jaar geleden
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