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Onderwerpen gestart door songyisy1

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songyisy1Op het juiste spoor
geplaatst in Abonnementen

Flex non-reasonable cancellation

I have ordered a NS flex Dal Voordeel yesterday, and I received the confirmation letter.This morning, when I go to the train station, I tried to pick up the order on the machine. But unforthnately it poped up a cancellation window I clicked it without knowing it is cancellation (because it is in the pick up order session, which is very misleading).When I finished my travel, I my Dal Voordeel was gone, and I spent 45 Euro instead of normal 27 Euro. I called NS service center, and was told that they could not help me. But I believe it is an design mistake of your system.1.Why is the cancellation in the pick up order session? which is easy to misunderstand.2.The cancellation email was sent to me 3 hours after my clicking, which is after my travel and make me impossible to notice the error.​​​​​​​I would like to know if you can refund the 40% extra (18 Euro) to me? And I will buy the NS flex Dal Voordeel again.

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Lorena NS
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1 jaar geleden
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