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Onderwerpen gestart door Vinicius

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ViniciusOp het juiste spoor
gevraagd in NS Flex

€50 fine for not checking in/out

Hello.Last friday I check-in in Haarlem and I jumped off at Bodegraven, but I didn't realized that there were poles only and I didn't check-out…Later the same day I went back to that station (Bodegraven) and while waiting, I noticed people were using the poles, so immediately I passa my card on it in order to check-in. But what happened is that at that moment the system recognized as my "check-out".I took the train normally and as soon as I left Haarlem Central, I received an email charging me a €50 fine. I tried to claim a refound at www.uitcheckgemist.nl but it doesn't allow me. I try trough NS.nl and the €50 fine doesn't have a "claim" option…Does anybody knows how to proceed?Thank you.

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Robert B
9 maanden geleden
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