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v_alOp het juiste spoor
gevraagd in Ervaringen contact NS

How can I get my money back for calling the customer service?

I had an issue with my abonnement paying for each travel even though it should be free - then I called the customer service, since the chat took forever and resolved the issue - just to find out that they charge you for calling them without any indication! I did not agree to pay for calling the customer service and I want my money back! I think it is unacceptable charging money without indicating it anywhere and charging money from me for resolving issues I have with NS! I used the NS chat but they could not help and I cannot call the customer service since they will just charge me money again! How can I get that money back now? 

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